Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"1d8d952205387a855ffbc611ea6ce90f0f7b7bfc_lout","branding":{"id":"1","key":"col4me","name":"Colocation4.me","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f940da1c-68d5-46ec-8b44-0ebde0987600/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTk2ZjhhOC1hYzJhLTQ2YzYtYTgzNC00M2I0ODFkODg4ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY5NDBkYTFjLTY4ZDUtNDZlYy04YjQ0LTBlYmRlMDk4NzYwMCI6WyJyZWFkIl19LCJleHAiOjE3NzA0NjI4MDEsIm5iZiI6MTc3MDQ2MjIwMX0.zOReQIZDUgTFOQKpBdwK6gnss4Ow_wkjx4X6M2idwZ8&client=0e96f8a8-ac2a-46c6-a834-43b481d888fe&mode=fit","logoId":"f940da1c-68d5-46ec-8b44-0ebde0987600","isLogoAvailable":true,"helpCenterTitle":"Search the Knowledge Base for any Stratusi product or service","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Search the Knowledge Base for any Stratusi product or service","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#322c2c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/291ee25d-4d78-4910-aa53-c388875a0b9c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTk2ZjhhOC1hYzJhLTQ2YzYtYTgzNC00M2I0ODFkODg4ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI5MWVlMjVkLTRkNzgtNDkxMC1hYTUzLWMzODg4NzVhMGI5YyI6WyJyZWFkIl19LCJleHAiOjE3NzA0NjI4MDEsIm5iZiI6MTc3MDQ2MjIwMX0.algLAEwA2NL6WfvWGb1YMRAvpjyre_r2IOP410LWU-0&client=0e96f8a8-ac2a-46c6-a834-43b481d888fe&height=300&mode=fit","bannerMediaApiFileId":"291ee25d-4d78-4910-aa53-c388875a0b9c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"col4me","projectId":10001,"serviceDeskId":1,"name":"Colocation4.me","description":"<p>Welcome! You can search the Colocation4.me Knowledge Base or create a Support Ticket from the options below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"8","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10521,"iconUrl":"https://stratusi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[2],"key":""},{"id":"2","name":"Request VPN Access","descriptionHtml":"","callToAction":"Request VPN Access","introHtml":"<p>Want to access your servers remotely? Let us know.</p>","icon":10526,"iconUrl":"https://stratusi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[1],"key":""},{"id":"9","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade your database server.</p>","icon":10528,"iconUrl":"https://stratusi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[2],"key":""},{"id":"3","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10512,"iconUrl":"https://stratusi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://stratusi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"7","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://stratusi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"6","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"<p>If you'd like to request a desk phone, get one here.</p>","icon":10532,"iconUrl":"https://stratusi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"5","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://stratusi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"4","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://stratusi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"10","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10522,"iconUrl":"https://stratusi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Logins and Accounts"},{"id":2,"name":"Servers and Infrastructure"}],"orderMapping":{"1":[2],"2":[9,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7c82597e-2d26-3300-90a7-642a5094001f","appLinkName":"System Confluence","appLinkUrl":"https://stratusi.atlassian.net/wiki","spaceKey":"COLKB","spaceName":"Colocation4.me","spaceUrl":"https://stratusi.atlassian.net/wiki/spaces/COLKB","isServer":false},"labels":[],"projectKey":"COL4ME","serviceDeskId":1,"kbLinkDomainURLs":["https://stratusi.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"COL4ME","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTk2ZjhhOC1hYzJhLTQ2YzYtYTgzNC00M2I0ODFkODg4ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA0NjM0MDEsIm5iZiI6MTc3MDQ2MjIwMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.L2QpplY0QEf-q3PgfW_HptlFb4WUSglUtwhhY5K8rJk","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"0e96f8a8-ac2a-46c6-a834-43b481d888fe","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://stratusi.atlassian.net/wiki","kbLinkDomainURLs":["https://stratusi.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}