Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Modus-O

Modus-O

Welcome! You can search the Modus-O Knowledge Base or create a Support Ticket from the options below.

  • Submit a request or incident

    Submit a request or report a problem.

  • Ask a question

    Have a question? Submit it here.

Powered by Jira Service Management
{"xsrfToken":"0606a86192a0722337b6a667898a773fe941d76e_lout","branding":{"id":"4","key":"mo","name":"Modus-O","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#375fde","headerLinkHoverBGColor":"#375fde","headerBadgeColor":"#375fde"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f940da1c-68d5-46ec-8b44-0ebde0987600/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTk2ZjhhOC1hYzJhLTQ2YzYtYTgzNC00M2I0ODFkODg4ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY5NDBkYTFjLTY4ZDUtNDZlYy04YjQ0LTBlYmRlMDk4NzYwMCI6WyJyZWFkIl19LCJleHAiOjE3ODQwMDI3MzYsIm5iZiI6MTc4NDAwMjEzNn0.l5OszoHoFOzou3fJeEGBIquxYZxkMyiCf708nd-Swd4&client=0e96f8a8-ac2a-46c6-a834-43b481d888fe&mode=fit","logoId":"f940da1c-68d5-46ec-8b44-0ebde0987600","isLogoAvailable":true,"helpCenterTitle":"Search the Knowledge Base for any Stratusi product or service","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Search the Knowledge Base for any Stratusi product or service","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#322c2c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/291ee25d-4d78-4910-aa53-c388875a0b9c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTk2ZjhhOC1hYzJhLTQ2YzYtYTgzNC00M2I0ODFkODg4ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI5MWVlMjVkLTRkNzgtNDkxMC1hYTUzLWMzODg4NzVhMGI5YyI6WyJyZWFkIl19LCJleHAiOjE3ODQwMDI3MzYsIm5iZiI6MTc4NDAwMjEzNn0.ukkjMlG08PcT71JVOFj-dbJrIm8ADy6MWhw48zqlDOo&client=0e96f8a8-ac2a-46c6-a834-43b481d888fe&height=300&mode=fit","bannerMediaApiFileId":"291ee25d-4d78-4910-aa53-c388875a0b9c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"mo","projectId":10039,"serviceDeskId":4,"name":"Modus-O","description":"<p>Welcome! You can search the Modus-O Knowledge Base or create a Support Ticket from the options below.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"34","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://stratusi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[7],"key":""},{"id":"33","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://stratusi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[7],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://stratusi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[33,34]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7c82597e-2d26-3300-90a7-642a5094001f","appLinkName":"System Confluence","appLinkUrl":"https://stratusi.atlassian.net/wiki","spaceKey":"MO","spaceName":"Modus-O","spaceUrl":"https://stratusi.atlassian.net/wiki/spaces/MO","isServer":false},"labels":[],"projectKey":"MO","serviceDeskId":4,"kbLinkDomainURLs":["https://stratusi.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTk2ZjhhOC1hYzJhLTQ2YzYtYTgzNC00M2I0ODFkODg4ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS01MzY3NzU4MzkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg0MDAzMzM2LCJuYmYiOjE3ODQwMDIxMzYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.Sv0-J1UbHw7SO8rkOU7kzY1wHcWrD6bjlfhTU5756GA","targetCollection":"upload-user-collection--536775839","endpointUrl":"https://api.media.atlassian.com","clientId":"0e96f8a8-ac2a-46c6-a834-43b481d888fe","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://stratusi.atlassian.net/wiki","kbLinkDomainURLs":["https://stratusi.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=stratusi","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0606a86192a0722337b6a667898a773fe941d76e_lout","baseUrl":"https://stratusi.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://stratusi.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0e96f8a8-ac2a-46c6-a834-43b481d888fe","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2e9b915e103441669b2f9b7eaf6935c3","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://stratusi.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}